Privacy Policy

Effective Date: 17/09/2026
Last Updated: 17/09/2026


1. Our Commitment to Privacy

builderloans.com.au is a trading brand of Cassidy Digital, a business operated by Patrick Cassidy (ABN 64 230 991 722) (“we”, “our” or “us”).

We are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply.


This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you visit builderloans.com.au, contact us, submit a funding enquiry or progress through the business funding application process.


2. About builderloans.com.au

builderloans.com.au assists Australian construction businesses seeking short-term, property-secured business funding by facilitating applications with an independent private lender.


builderloans.com.au is not the lender and does not make lending decisions.


Our role may include:

  • receiving and discussing funding enquiries;
  • providing application information;
  • receiving completed applications and supporting information;
  • forwarding completed applications to the lender for assessment;
  • communicating with applicants during the process;
  • providing lender-approved Letters of Offer to applicants; and
  • receiving signed Letters of Offer and associated documentation on the lender’s behalf.


The lender independently assesses each application and determines whether it wishes to provide funding, including the proposed amount, security, interest rate, fees and conditions.


3. What Personal Information We May Collect

The personal information we collect depends on how you interact with us and how far your funding enquiry progresses.


This may include:

  • your name;
  • residential or business address;
  • email address;
  • telephone number;
  • date of birth, where required;
  • business name;
  • ABN or ACN;
  • your role or position within a business;
  • details of your funding requirement;
  • intended use of funds;
  • requested funding amount and term;
  • information about available property security;
  • property ownership and related information;
  • information about your proposed repayment or exit strategy;
  • financial information reasonably required in connection with an application;
  • identification documents where required as part of the funding process;
  • details relating to guarantors or other persons providing security;
  • correspondence, application forms and supporting documents; and
  • any other information you choose to provide to us.


We do not generally seek sensitive information unless it is reasonably necessary for the relevant purpose and its collection is permitted by law.


Information About Other People

If you provide personal information about another individual, such as a guarantor, director, property owner or business partner, you should ensure that you are authorised to provide that information and, where appropriate, make them aware of this Privacy Policy.


4. Website and Technical Information

When you use our website, we or our service providers may automatically collect information such as:

  • IP address;
  • browser type;
  • device information;
  • approximate location derived from technical information;
  • pages viewed and actions taken on the website;
  • referring websites;
  • cookie or advertising identifiers; and
  • website analytics and performance information.


Some of this information may constitute personal information depending on the circumstances.


5. How We Collect Personal Information

We may collect personal information when you:

  • submit a funding enquiry;
  • complete or return an application form;
  • submit our general contact form;
  • speak with us by telephone;
  • communicate with us by email or other electronic channels;
  • provide documents or information during the funding process;
  • sign or return a Letter of Offer or associated documentation;
  • book a meeting with us;
  • subscribe to communications; or
  • browse or interact with our website.


We may also receive information from:

  • the lender in connection with your enquiry or application;
  • professional advisers or service providers involved in the transaction;
  • another person acting with your authority; or
  • publicly available sources where reasonably necessary and lawful.


6. Why We Collect and Use Personal Information

We may collect, hold, use and disclose personal information to:

  • respond to general enquiries;
  • understand your business funding requirements;
  • communicate with you about your funding enquiry;
  • facilitate and administer the application process;
  • provide completed application information to the lender;
  • assist with communication between you and the lender;
  • transmit lender-approved Letters of Offer;
  • receive signed Letters of Offer and related documents;
  • assist with administrative matters relating to an application;
  • communicate with you regarding an existing funding matter where appropriate;
  • maintain business and transaction records;
  • operate, secure and improve our website and systems;
  • measure website and marketing performance;
  • prevent fraud, misuse or unlawful activity;
  • comply with legal and regulatory obligations; and
  • manage complaints, disputes and enquiries.


We will generally only use personal information for the purpose for which it was collected, a related purpose you would reasonably expect, or another purpose permitted by law or with your consent.


7. Sharing Information with the Lender

Where you submit or progress a funding enquiry, we may disclose relevant personal and business information to the independent private lender responsible for assessing the application.


The lender may use that information to:

  • assess the proposed transaction;
  • conduct searches and due diligence;
  • assess proposed security;
  • determine whether it wishes to lend;
  • determine proposed loan terms, interest rates, fees and conditions;
  • prepare or authorise a Letter of Offer; and
  • progress formal documentation and settlement if the transaction proceeds.


By submitting and progressing a funding enquiry, you acknowledge that relevant information may be provided to the lender for these purposes.

The lender is responsible for its own handling of personal information in accordance with its applicable privacy obligations.


8. Other Parties We May Disclose Information To

Where reasonably necessary, we may disclose personal information to:

  • the independent private lender handling your application;
  • legal advisers and other professional advisers;
  • valuation, verification or other transaction service providers where relevant;
  • website hosting and technology providers;
  • email, document storage and communication providers;
  • CRM or business administration systems;
  • analytics and advertising providers;
  • accountants, insurers or professional advisers assisting our business;
  • government agencies, courts, regulators or law enforcement bodies where required or authorised by law; and
  • another person or organisation where you have authorised us to do so.


We do not sell personal information or customer lists to unrelated third parties.


9. Funding Applications and Supporting Documents

As an enquiry progresses, you may be asked to provide additional information or documents.


The information required will depend on the circumstances of the transaction and may include information about:

  • the borrower;
  • the business;
  • directors or guarantors;
  • the purpose of the funding;
  • property offered as security;
  • financial circumstances; and
  • the proposed exit strategy.


You should only provide information that has been requested or that is reasonably relevant to the funding enquiry.

Please do not send highly sensitive identification or financial information through unsecured communication channels unless requested and an appropriate method of providing that information has been made available.


10. Marketing Communications

Communications directly relating to your enquiry, application or existing matter are service communications.

We may also send marketing or informational communications where you have consented to receive them or where otherwise permitted by law.


Marketing communications will identify builderloans.com.au and provide a straightforward way to unsubscribe.

You may opt out of marketing communications at any time.


11. Cookies, Analytics and Advertising Technologies

builderloans.com.au may use cookies, tracking technologies and third-party services to:

  • operate and improve the website;
  • understand how visitors interact with the website;
  • measure advertising performance;
  • remember preferences; and
  • support relevant advertising.


These services may include:

  • Google Analytics;
  • Google Ads;
  • Meta Pixel; and
  • other website analytics or advertising technologies used from time to time.


Depending on how these technologies are configured, information collected through them may include identifiers or other information capable of being linked to an individual.

You may be able to control cookies through your browser settings and, where available, through website cookie controls.


12. Overseas Service Providers

Some of the technology and service providers we use may store, process or have access to personal information outside Australia.

In particular, our website platform and related technology providers may process or store information in the United States and other jurisdictions in which their infrastructure or service providers operate.


Where we use third-party form, analytics, advertising, email, hosting or other technology providers, information may also be processed outside Australia depending on the provider and service used.


Where Australian privacy law applies to an overseas disclosure, we will take reasonable steps required by applicable law in relation to that disclosure.

The countries in which our service providers operate may change from time to time as their infrastructure and subprocessors change.


13. Storage and Security

We take reasonable steps to protect personal information we hold against:

  • misuse;
  • interference;
  • loss;
  • unauthorised access;
  • modification; and
  • unauthorised disclosure.


Information may be stored electronically using reputable technology and cloud service providers.


Access to information is limited to persons who reasonably require access for business purposes.


No electronic system can be guaranteed to be completely secure.


If a data breach occurs, we will respond in accordance with applicable legal obligations.


14. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

  • managing enquiries or applications;
  • maintaining appropriate business and transaction records;
  • resolving disputes or complaints; and
  • meeting applicable legal obligations.


Where information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate.


15. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making a correction.

In some circumstances, access may be refused where permitted by law. If this occurs, we will explain the reason where legally required.

To request access or correction, contact us using the details below.


16. Third-Party Websites and Services

Our website may contain links to websites or services operated by other organisations.

We are not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policies of those organisations before providing them with personal information.


17. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us using the details below.

We will review the complaint, investigate where appropriate and respond within a reasonable timeframe.

If Australian privacy law applies to the matter and you are not satisfied with our response, you may be able to lodge a complaint with:


Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au


18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • our business model;
  • our service providers;
  • website functionality;
  • information-handling practices; or
  • legal and regulatory requirements.


The current version will be published on builderloans.com.au with the updated date shown at the top of the policy.


19. Contact Us

For privacy questions, access or correction requests, or privacy complaints, contact:


Cassidy Digital
Trading as builderloans.com.au
Operated by Patrick Cassidy
ABN 64 230 991 722


Email: hello@builderloans.com.au


Postal Address:
PO Box 870
Upper Coomera QLD 4209
Australia